Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items which have been custom made, ordered on back-order, altered, engraved, or resized cannot be exchanged.

Additional non-returnable items:

• Gift certificates.

Refunds & Exchanges

Temelli offers exceptional quality pieces, if the piece you have chosen is no longer suitable, we are able to assist.

A full exchange or store credit note is available for items purchased within 30 days, with items in brand new condition and original packaging.

If items have been custom – made or backordered, they cannot be exchanged, unless advised by Temelli prior to purchase. Please choose carefully as we do not provide refunds because of a change of mind due to the delicate nature of each piece of jewellery. Items cannot be sent back without a Return Reference Number, and clients should request this from our website prior to sending any goods back.

Temelli provide a manufacturing warranty on all products, excluding wear and tear. Notify us immediately if you received an incorrect or faulty item, or to exchange an item and we will assist you regarding the process on how to return the items. We shall pay for or reimburse you for any shipping cost to return any faulty or incorrect item to us at our discretion, or unless a receipt for return is provided. Potential refund of shipping cost will be issued by direct deposit at your own discretion within 7 days upon receipt of goods. Also, we shall notify you regarding time frame of replacing the items.

If you receive a faulty item, kindly provide us detailed information about it so we can assess the piece properly. Items found without any defects will be returned to you at your own cost. We will not refund or replace a product where in reasonable opinion the product has become of unacceptable condition due to misuse and failure to take reasonable care. If the item has been damaged in transit, please contact us immediately. We will require photos of the item, the packaging and the box it came in to support your claim. Claims will be assessed by the Delivery Service before any action or reimbursement is provided by Temelli.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should request a return authorization number and mail your product to:
Temelli
1A/259 Collins Street
Melbourne, VIC 3000
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need Help?

Contact us at info@temelli.com.au for questions related to refunds and returns.