TERMS & CONDITIONS

Legal Notice

The Temelli Jewellery Web Site is owned and operated by Temelli Jewellery ("Temelli") ABN 38 087 045 350. By accessing, using or browsing this site, you acknowledge and agree to all of the terms and conditions contained herein. By continuing you also acknowledge that you have read and understood these Terms and Conditions. Temelli Jewellery reserves the right to change any of the information contained herein at any time and you should check the current terms and conditions prior to use. As a valued customer of our web site, please ensure that you read these Terms and Conditions prior using this site or ordering any of items from this online store. If you require clarification of the meaning of any of these Terms and Conditions, contact Temelli Jewellery via email info@temelli.com.au, live chat via our online concierge or phone +61396395556 prior to ordering any jewellery or watch item.

Copyright Notice

All content appearing on this Web site is the property of Temelli Jewellery.
Copyright © 2025, Temelli Jewellery. All rights reserved. The Temelli Jewellery web site design, text, images, graphics, logos and designs are copyright by Temelli unless otherwise noted. The content on this web site is the property of Temelli and protected by copyright law. Any third party text and/or images have been given prior approval for use. At the discretion of the owners, and only upon written permission, will permission be granted to any other party to electronically copy and print portions of the Temelli web site for the sole purposes of placing an order with Temelli or using the same as a shopping or information resource. Any other use of materials on this web site without expressed permission by Temelli is prohibited. In the event that the owners of this web site learn of any infringement or threatened of any of the intellectual property rights under this agreement or any common law passing-off by reason of imitation of get-up or otherwise, the owners of this site shall have the right, at the licensee's expense to institute and prosecute such actions in the company's name.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Temelli Jewellery. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Temelli Jewellery or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Temelli Jewellery and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Temelli Jewellery believes that customer conduct violates applicable law or is harmful to the interests of Temelli Jewellery and its subsidiaries.

Privacy Policy

What personal data we collect and why we collect it:

Comments and Submissions

Temelli welcomes your feedback regarding this web site, as well as any of our products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to Temelli will not be treated as confidential information and by submitting such information you are granting Temelli an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Temelli will only use your first name in connection with any such information, materials, suggestions, ideas, comments or photos without your prior written consent. You may also leave a review or feedback of any individual product at your own discretion, however spam or inappropriate language will be removed.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Security Policy

All protocols use communication techniques that employ widely accepted error detection and/or recovery mechanisms. We have a secure connection that ensures that the information transmitted is safeguarded. We use Secure Socket Layer (SSL) encryption technology to encrypt the information sent from your computer to our computer so that nobody can decode it, intercept it or read it. This way we ensure your privacy is kept.

Contact forms:

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with and how long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact and purchase information

This information is securely stored in our Point of Sale system, which is only accessible by Temelli Jewellery and the Point of Sale provider.

Shipping and Delivery

Subject to this Agreement, Temelli Jewellery will supply to you the products shown on your order confirmation. All standard orders will be shipped within 3-5 business days, excluding weekends and public holidays. Custom/Variation to standard orders will depend on a case by case basis, please email us prior to purchase if the items are needed for a particular date or size, email: info@temelli.com .au

If pieces are on back-order or being custom made to size and are not a standard item or size, delivery is usually 3-4 weeks as standard but may take up to 7 weeks depending on the complexity of the piece. We will advise of the delivery date via email, and you can then place your order as per usual. Unfortunately, we cannot deliver an order of multiple items to different delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each.

At present, Temelli offers FREE SHIPPING within Australia on all jewellery purchases over AUD$100 (excluding giftware/eternity roses). Orders under $100 are subject to a flat delivery cost of AUD$15. If Express Post is specially required for purchases under AUD$300, a link will be emailed to purchase express shipping with additional charges of AUD$20 which will apply. All orders under AUD$300 will be shipped using registered postage with Australia Post; with a tracking number provided for the delivery. All orders over AUD$300 will be sent using Express Post and will require a signature on delivery. If you will not be available to sign for your order, Australia Post may leave you a card stating that they tried to deliver your parcel or you will be required to collection your parcel from a nearby Post Office. All orders over AUD$2000 can also be sent by courier service on request.

International

For orders outside of Australia, please contact us prior to ordering products and we will advise of the delivery costs (if any) and delivery method associated with the product to be purchased. Temelli will provide complimentary delivery with all orders outside of Australia if the purchase amount is greater than AUD$400, orders under AUD$400 will have a flat delivery fee of AUD$35 and international postage can be purchased via a link provided when an order is placed.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Temelli Jewellery is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Temelli Jewellery charges sales tax (GST) for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. All prices shown online include the sales tax.

Click & Collect

When buying online, you have the option to pick up your order from your nearest Temelli Boutique. During Check Out – Please enter into the Order Notes, whether you would prefer to pick up your fine Jewellery or Watch items and from your preferred Temelli Jewellery store. Upon completion of payment we will send you an email confirmation and the store will contact you directly to confirm when your order will be ready to pick up, which is usually 2-3 business days. If items are needed urgently at a particular Temelli store, please contact our concierge via live chat for any specific enquiries. Please be reminded that the person who places the order must pick up the item and will be required to provide the credit card used to purchase, valid ID and copy of your order confirmation.

Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items which have been custom made, ordered on back-order, altered, engraved, or resized cannot be exchanged.

Additional non-returnable items:

Gift certificates.

Refund & Exchange Policy

Temelli offers exceptional quality pieces, if the piece you have chosen is no longer suitable, we are able to assist.

A full exchange or store credit note is available for items purchased within 30 days, with items in brand new condition and original packaging.

If items have been custom – made or backordered, they cannot be exchanged, unless advised by Temelli prior to purchase. Please choose carefully as we do not provide refunds because of a change of mind due to the delicate nature of each piece of jewellery. Items cannot be sent back without a Return Reference Number, and clients should request this from our website prior to sending any goods back.

Temelli provide a manufacturing warranty on all products, excluding wear and tear. Notify us immediately if you received an incorrect or faulty item, or to exchange an item and we will assist you regarding the process on how to return the items. We shall pay for or reimburse you for any shipping cost to return any faulty or incorrect item to us at our discretion, or unless a receipt for return is provided. Potential refund of shipping cost will be issued by direct deposit at your own discretion within 7 days upon receipt of goods. Also, we shall notify you regarding time frame of replacing the items.

If you receive a faulty item, kindly provide us detailed information about it so we can assess the piece properly. Items found without any defects will be returned to you at your own cost. We will not refund or replace a product where in reasonable opinion the product has become of unacceptable condition due to misuse and failure to take reasonable care. If the item has been damaged in transit, please contact us immediately. We will require photos of the item, the packaging and the box it came in to support your claim. Claims will be assessed by the Delivery Service before any action or reimbursement is provided by Temelli.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Shipping

To return your product, you should request a return authorization number and mail your product to:
Temelli
1A/259 Collins Street
Melbourne, VIC 3000
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need Help?

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Temelli Jewellery and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Temelli Jewellery shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Temelli Jewellery with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Temelli Jewellery with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Temelli Jewellery. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Temelli Jewellery makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or it's Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements.

Temelli Jewellery SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Temelli Jewellery BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Temelli Jewellery.

The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Temelli Jewellery is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("brands"), and not Temelli Jewellery.
The inclusion of material on this server does not imply any endorsement by Temelli Jewellery, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Temelli Jewellery tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.